Workshop held on digital guide project for cataloguing government services

Muscat: The Ministry of Commerce, Industry and Investment Promotion organized an introductory workshop on the unified digital guide project for cataloguing government’s services.

Participants in the workshop included representatives from different sectors of the Ministry as well as specialists from the Ministry of Transport, Communications and Information Technology. It comes within the context of developing the government’s services system, unifying its data and simplifying procedures, in a manner that enhances institutional performance efficiency and supports digitization goals.

The workshop aimed to introduce the project, its goals and its execution stages. Moreover, it aimed to highlight the approved methodology to identify, categorize and describe government services, and how to enter and update their data in the unified digital guide. It also aimed to distribute the roles and responsibilities of specialized teams, guaranteeing information accuracy, completion, and ease of access.

The workshop introduced the unified digital guide project for services, highlighting its goals and execution stages. Moreover, it introduced the services cataloguing methodology that includes identifying, categorizing, encoding, describing, reviewing and approving.

In addition, the workshop included a hands-on training for the representatives of the ministry’s sectors on using the digital guide, entering and updating services’ data, managing users access rights and discussing coordination mechanisms within concerned teams. Furthermore, the training covered the completion stages for identifying, describing, reviewing and approving government services.

The unified digital guide project for cataloguing government services is considered to be one of the tools reinforcing government digitization. The project reinforces government digitization through providing a trusted unified guide for information and services, improving governance and quality and facilitating users reach via digital channels. Therefore, the project improves government services, boosts its quality and enhances users’ experience.